TITLE: Customer Service Representative (24 hours/week, $9/hr pay rate)

REPORTS TO:  Customer Service Supervisor

SUMMARY OF RESPONSIBILITIES:

Under the direct supervision of the Customer Service Supervisor, the Customer Service Representative is responsible for greeting people in a pleasant manner.  As a highly visible representative of the Anderson Animal Shelter, the Customer Service Agent will always be helpful and respectful when directing the public either on phone calls or in person.

SPECIFIC DUTIES:

·         Have an adequate understanding of AAS adoption and disposition policies and be able to communicate them to the public.

·         Have adequate familiarity with all AAS forms and their uses and be able to route or file all paperwork in accordance with standard shelter procedure.

·         Maintain all files neatly and appropriately.  This task requires adequate spelling and numerical aptitude as well as kneeling and/or bending to reach files one to three feet from the floor.

·         Greet the public in a pleasant manner, being objective, courteous, and reasonable at all times.  Direct the public to appropriate areas.

·         Maintain the front desk in a clean, neat and stocked manner.

·         Keep current on assigned /selected daily/monthly tasks.

·         Escort the owner of a lost pet through the shelter.

·         Keeps the data entry current and constantly checks for entry errors.

·         Operates cash register and carefully maintains all records necessary to ensure accurate cash, credit and check handling.  Follows necessary closing procedures and ensures the deposit receipts are secured in the safe.

·         Determine applicant suitability for adoption according to AAS policies and assists the potential adopter in viewing the animals.

·         Counsel adopters in general care, training and ownership responsibilities.

·         Respects the physical plant and equipment and reports all problems to a supervisor as soon as possible.

PHYSICAL DEMANDS:

Must be able to lift a minimum of 50 pounds.  Work that is performed both in and out of the shelter which requires lifting, bending, stooping, pushing and other moderately strenuous activities.

REQUIREMENTS:

·         Must have a high school diploma or equivalent.

·         Experience working in an animal shelter or closely related field preferred.

·         Must have customer service experience.

·         Spanish bilingual preferred

·         Must have knowledge of or a willingness to learn about companion animal care and behavior issues.

·         Should have the ability to quickly absorb and discern complex issues, make principled judgments in a variety of situations and be able to handle stressful conditions.

·         Must be functionally literate with computer systems used in operations.